Equiem Portal: 
the ultimate tenant engagement platform

Attract and retain tenants, supercharge retailers, create new revenue and make smarter investment decisions

Built in close consultation with building owners and managers, the Equiem Portal was first developed and launched at Rialto, Melbourne, in March 2012. It has since been installed in Australia’s busiest, most prestigious and important buildings, from commercial towers and luxury residences to co-working spaces and sprawling retail centres.

The Equiem Portal is an essential tool for modern, customer-focused property management. Build a database of all your occupants, send targeted messages, supercharge retailers, unlock new value from your facilities, gauge tenant satisfaction and make better leasing decisions - these are just some of the ways the Portal can help you achieve your goals.

Communicate with your entire building community, not just tenant reps

We here at Equiem assist your Portal launch with an engagement plan that is tailored to the needs of your occupants. Equiem Portals typically capture 60 to 90% of the entire building population, giving you the ability to communicate with and gain insights from a previously unattainable number of occupants.

Supercharge retailers and deliver a new level of service to your customers - resulting in next level happiness and satisfaction

Provide occupants with the ultimate in convenience. The Equiem Portal Store is a sophisticated online marketplace that connects your occupants to their favourite local retailers. They can purchase coffee, breakfast, lunch, gifts and more, and receive their orders by pick up or desk delivery. In addition to delighting your occupants and providing them with an incentive to join your Portal, the Store also gives your retailers a powerful new marketing channel with direct access to their target market.

Supercharge retailers and deliver a new level of customer service

The Equiem Portal Store is a sophisticated online marketplace that connects your occupants to their favourite local retailers for maximum convenience. They can purchase coffee, breakfast, lunch, gifts and more, and then receive their orders by pick up or desk delivery. In addition to delighting your occupants and providing them with an incentive to join your Portal, the Store also gives your retailers a powerful new marketing channel with direct access to their target market.

Streamline your processes and unlock new value in your building’s facilities and services

Say goodbye to spreadsheets. Manage building facilities such as End of Trip (lockers, showers, bike racks) and essential services (dry cleaning, alterations and shoe shine) directly on the Portal. Allow occupants to request locker access, subscribe to a plan and pay for fees. Promote your building's features and sustainability initiatives with customisable pages and myriad of communication tools. 

Access valuable data to guide investment decisions and measure tenant satisfaction

Understand your occupants needs and wants like never before. Access an arsenal of tools to acquire and analyse data from your occupants. Measure tenant satisfaction with surveys sent to your whole database, or targeted to a specific segment. Use polls to get quick feedback on building upgrades, recent activations or quality of service. Analyse the data using an arsenal of dashboards and monthly reports curated by our expert team.

Access valuable data to guide investment decisions and measure tenant satisfaction

Understand your occupants' needs like never before. Access an arsenal of tools to acquire and analyse data from your occupants, such as measuring tenant satisfaction with surveys sent to your whole database, or targeted to a specific segment. Use polls to get quick feedback on building upgrades, recent activations or quality of service. Analyse the data using an arsenal of dashboards and monthly reports curated by our expert team.

Adaptable to your building

Understand, analyse and communicate

Equiem is transforming commercial buildings into buzzing human ecosystems by connecting building management, tenants, occupants and retailers. With integrated building communications systems, a tailored shopping portal, facilities and locker management and more, this truly is an all-in-one amenity and community growth tool.

  • The result is tenant retention and attraction – with all these extra end-user services, your tenants experience unprecedented amenity and new, exclusive levels of convenience.
  • You gain access to data for smarter investment decisions. With our software you can find out the who, when, where and how for occupant behaviour, facilities usage and more.
  • This provides new revenue opportunities for retailers and other suppliers in your precinct, putting your building ahead of the pack.

Foster an active community

Managing a residential complex has never been this easy. The portal offers seamless booking services for shared amenities and spaces, scheduling options for moving in and out, maintenance requests, lift screen management and much more. We know that this level of convenience and amenity is the future of residential complexes.

  • Watch as the community around your building flourishes thanks to a portal that allows residents to communicate, meet up and use the facilities you offer more than ever before.
  • Watch as the community around your building flourishes thanks to a portal that allows residents to communicate, meet up and use the facilities you offer more than ever before.
  • Streamline and consolidate communication channels with your tenants and landlords, and save time and money in management and follow-ups.

Connect with your customers

Bring your retail centre in to the 21st Century with a suite of services built to enhance and augment retailers’ and shoppers’ experiences. Delivery systems, revenue commission management and analytics will give you greater insight into your customers’ profiles and their habits.

  • A readymade publication, waiting for your content. We provide the infrastructure around a publishing platform to help you communicate with your precinct.
  • Create exclusivity. By targeting the workers at your retail precinct, you can offer privileges, special offers and other benefits to them and gain valuable feedback.
  • Event management and centre management made easy – maintenance, community events and more at your fingertips.

Platform features

Everything you need to achieve your engagement objectives

News, events and automated newsletters
Keep your occupants up-to-date with our robust content management system with scheduling, embeddable media and automatically generated email newsletters.
Targeted email notifications
Send important announcements to your entire building population, or segment your message to particular rises, levels, companies, user roles, or individuals.
Online store and marketplace
Provide occupants with unparalleled convenience. Supercharge retail tenants with a new marketing and sales channel.
End of Trip Module
A dedicated page for your building facilities. Manage access to lockers, showers and bike racks. Accept payments for subscription fees.
Sustainability Module
Showcase your building's initiatives, post important information and downloadable documents.
Health and Wellbeing Module
Provide occupants access to a curated program encouraging better fitness, nourishment and mental health at work.
Polls and surveys
Gather in-depth feedback and insights through surveys emailed or embedded on news posts, plus quick polls on the Portal.
Dashboards and reports
Understand your occupants' likes and wants with dashboards and curated reports prepared by our expert team.  

View all modules and features

Feature index

Testimonials

"Making the most of social media and optimising client service delivery is an important challenge for all owners and managers involved in the commercial property sector. We have found the team at Equiem to be a dynamic group of professionals, who “think outside of the box” when it comes to packaging up the options and opportunities for us at Rialto."

Stephen Jensens
General Mangager, Rialto

“The Portal has been a tremendous way to increase our brand awareness in some of the biggest corporate buildings in Melbourne. We attract repeat sales online and in store, and the Equiem management of the system is exceptional.”

James McLoughlin
Founder, Green Press

The Equiem Portal at 385 Bourke has connected our office tower to our retail tenants and created an engaged online community. The retail tenants are particularly reaping the rewards from the marketing the portal provides for their stores. Equiem is a progressive company to work with and all the updates that have been made to the portal this year makes it more inviting for commercial tenants to use regularly.

Fiona Murray
Marketing Manager, 385 Bourke

"I always have a really good experience ordering food on here. It's always on time and it's so convenient when I have a lot of work to do (which is every day!) Thank you so much for your service."

Maria T
Tenant, 80 Collins

“My favourite thing about the Portal is the care and interest from the concierge team who pull everything together. Providing the tenants with fun functions, life saving help with coffee, lunch and dry cleaning, hot tips on current events and more, the concierge team take care to get to know their clientele - and it shows! Thanks guys :)”

Clare 
Tenant, 120 Collins

“One word: brilliant! I have worked in countless offices around the world over the last 15 years and this is hands-down the best service I've ever had offered. In particular, the convenience of delivery straight to my office is priceless! And, always delivered promptly with a smile. Thanks for the service, it couldn't be better.”

Gary 
Tenant, Rialto

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