Equiem for

Retail
Property

STATE OF THE INDUSTRY

A new era of shopping is emerging on the horizon. The rapid advance of technology and the growing influence of the millennial generation, among other trends, have created both new challenges and opportunities for shopping centre owners.

The Problem

It is difficult for BM’s to communicate with everyone in their building - and are generally limited to meeting with tenant reps

The Solution

Talk to everyone in their building, not just tenant reps, using a variety of tools - notifications, news posts, newsletters and more - all of which are trackable

To guide investment decisions, BM’s need data on their occupants likes and dislikes. However they have no easy way to acquire this, outside of third parties

Truly understand their tenants using an arsenal of analytics tools such as dashboards, weekly, reports and integrations with Google Analytics and Tableau

BM’s still use Excel spreadsheets to manage key contacts and relationships. They also use disparate systems that don’t talk to each other to manage building facilities

Simplify and automate the management of building facilities and services such as End of Trip and dry cleaning. All on one system.

BM’s have no effective way to promote their facilities (such as end of trip) and retailers to occupants outside of traditional channels which have limited reach

Promote building facilities and services, as well as retailers to occupants with campaigns that utilise online and offline channels

Concierge, placed by BM’s in the lobbies of their buildings, are limited to customer service, and do not have the marketing skills to help BM’s engage with occupants

Offer occupants an amazing experience with a team of concierge and Community Managers who work to create a vibrant community

The Problem

It is difficult for BM’s to communicate with everyone in their building - and are generally limited to meeting with tenant reps

To guide investment decisions, BM’s need data on their occupants likes and dislikes. However they have no easy way to acquire this, outside of third parties

BM’s still use Excel spreadsheets to manage key contacts and relationships. They also use disparate systems that don’t talk to each other to manage building facilities

BM’s have no effective way to promote their facilities (such as end of trip) and retailers to occupants outside of traditional channels which have limited reach

Concierge, placed by BM’s in the lobbies of their buildings, are limited to customer service, and do not have the marketing skills to help BM’s engage with occupants

The Solution

Talk to everyone in their building, not just tenant reps, using a variety of tools - notifications, news posts, newsletters and more - all of which are trackable

Truly understand their tenants using an arsenal of analytics tools such as dashboards, weekly, reports and integrations with Google Analytics and Tableau

Simplify and automate the management of building facilities and services such as End of Trip and dry cleaning. All on one system.

Promote building facilities and services, as well as retailers to occupants with campaigns that utilise online and offline channels

Offer occupants an amazing experience with a team of concierge and Community Managers who work to create a vibrant community

The Equiem Platform

To compete with online shopping, centres need to match e-commerce in convenience and create experiential reasons to visit that cannot be found online.

Retailers and landlords are embracing an omni-channel world, where digital and physical shopping converge and enhance each other.

Shopping centres are becoming cultural hubs - thoughtfully designed public spaces not just for shopping, but also recreation and entertainment - a space that draws a community even when the stores are closed.

The retail landscape is undergoing one of the most profound transformations in history. Landlords need new tools to help manage and address this change.

introducing

Equiem

The most advanced engagement platform for the property industry

introducing

Equiem

The most advanced engagement platform for the property industry

Core benefits:

Go paperless and vastly improve communication

Unlock new revenue streams

Increase sales from centre employees

Reduce operating costs 

Simplify management of facilities

Help improve staff productivity

Gain powerful insights

Take advantage of a new marketing and advertising channel

“With Equiem, we can now connect directly with all of our building occupants and this allows us to tailor our offering, better service their needs and direct our resources accordingly. We believe this is the future of property management.”

JON LESQUEREUX
Head of Office - Asset Management AMP Capital

“One word: Brilliant!
I have worked in countless offices around the world over the last 15 years and this is hands-down the best service I’ve ever had offered. In particular, the convenience of delivery straight to my office is priceless! And always delivered promptly with a smile. Thanks for the service, it couldn’t be better.”

Gary Adler
CIO, Minter Ellison, Rialto

All your occupants, all on one system

White labelled for your building, flexible, enterprise grade technology.

Full featured CMS: News, events and newsletters

Build a complete database of your occupants

Send targeted, segmented notifications

Introduce and manage facilities and services

White labelled for your building

Marketplace: Unlock new revenue and automate transactions with tenants

Understand tenant behaviour with reporting and analytics

Promote tenant health with our Health & Wellbeing module

Gauge tenant satisfaction with polls & surveys

Support your WELL and sustainability initiatives

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Online and offline

Equiem also provides staff and engagement services to bring your community to life online and offline.

Equiem Onsite

Offer an unparalleled tenant experience with our next-generation customer service staff, concierge and Community Managers

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Equiem Engage

Equiem Engage is our services arm dedicated to engaging and activating your building’s community

LEARN MORE

Clients

We are excited to be working with leading property owners and managers

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