Originally published at Property Observer
Salta Properties’ business precinct in Melbourne’s Mulgrave, Nexus Corporate, will offer property management platform Equiem to its tenants, making it the first ever business precinct in Australia to adopt the software.
Equiem is a customer-focused property management platform that bridges the information gap between occupant and owner, and is expected to allow Salta to fully understand tenant needs and tailor its customer experience.
On completion, Nexus Corporate will offer in excess of 120,000 sqm of premium office space, which makes it the largest suburban office precinct in Victoria with an end value of more than $800 million.
Managing director Sam Tarascio said Salta was committed to innovation and listening to customer needs.
“Tenant satisfaction is always top of mind and we are pleased to offer a service that will provide us with a better understanding of their needs and ultimately benefit the 4,000 employees who call Nexus home,” said Tarascio.
Tenants at Nexus include Adidas, Nestle, IAG, GS1, CBRE, ADP, Carlisle Homes, Bristol Myers Squibb, Nestle Heath Sciences and Renault.
Equiem’s platform will allow the tenants a tailored concierge portal and services such as online ordering from retailers including Nexus’ two onsite cafés, catering for meetings, car wash and dry cleaning services.
There is a full-time Equiem community manager who will be responsible for customised tenant engagement programmes.
Equiem CEO Gabrielle McMillan said they were forward to expanding its offering to include more than just high rise buildings.
“At Equiem we pride ourselves on connecting different businesses as one community. Nexus Corporate provided a new challenge where the precinct is spread horizontally rather than vertically, however the fundamentals remain the same, it's about convenience, community and connection,” said McMillan.
Due to launch in May 2017, Salta Properties will be able to unlock deeper engagement with all tenants and provide an enhanced service offering.
Photos from the Nexus Community Portal Launch:
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