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Lendlease partners with Equiem to launch customer experience platform at International Quarter London

by
David Angelo Chiapoco
|
November 12, 2015

Press Release

The growing community at International Quarter London (IQL) is benefitting from a world-class customer experience thanks to a newly launched partnership between Lendlease, the leading international property and infrastructure group, and Equiem, the global leader in tenant engagement solutions for real estate.

London, 21 December 2017 - Lendlease and Equiem today announced the launch of ‘Life at IQL’, a fully integrated tenant engagement platform designed to provide news, events, local area information, wellness programs, convenient services, competitions, offers, and more, exclusive to occupiers of International Quarter London.

Life at IQL will be developed and managed by Equiem on behalf of Lendlease, and will utilise Equiem’s proprietary platform. It consists of a branded, customised web app, a tailored engagement and services program, and a Community Manager based at IQL.   

Key benefits for companies and employees include a streamlined move-in and onboarding experience, greater connection to the broader Stratford area, access to a suite of convenient services including a full wellness program, improved communication between all stakeholders and a tangible sense of community.

In addition to the expansive benefits to their customers, the Lendlease management team are excited about the insights Equiem’s technology can provide, which can help them better understand customer needs and continually improve the service. This data can also be leveraged by companies at IQL to adapt and better connect with their employees.

Life at IQL soft launched in October and has been adopted by the development’s first major tenant, Transport for London (“TfL”), with over 1000 users already registered on the platform. Lendlease and Equiem expect engagement to grow in the coming months and years as more companies such as the Financial Conduct Authority, the British Council and Cancer Research UK, move in.

International Quarter London will be the first project in the UK and Europe to deploy Equiem’s market-leading engagement platform, which is currently in use at over one hundred premium commercial, retail and mixed-use real estate assets globally.

Gilbert Yule, Estate Director at Lendlease, said:

“International Quarter London is an iconic development. It’s important it offers a working environment that befits its position as one of London’s most important growth areas.

The launch of the Life at IQL platform is key part of our plans to create a dynamic and exciting community. It will also help us connect IQL to the broader Stratford area, significantly improve communication, simplify management of facilities, and build a world-class experience for our customers. We believe it will further enhance IQL's attractiveness as a workplace for leading international companies.

“In our research, we found Equiem to be the de facto leaders in tenant engagement - they are well ahead of anyone globally in this space. It was a clear decision to ask them to build this platform and help us fulfil our vision for IQL."

Gabrielle McMillan, Equiem CEO, said:

“We are delighted to have Lendlease as a partner, and proud to have IQL, a landmark once-in-generation project, as the first to deploy our platform in UK and Europe. We feel this project demonstrates to the market Lendlease’s ongoing commitment to providing exceptional experiences to their customers.”

“We are excited to see International Quarter London grow and the Life at IQL platform develop alongside with it, in the coming months and years.”

Bronny Wilson, General Manager, Operations, for Equiem in the UK, said:

“Life at IQL has been designed with the aim of making the lives of people who work and live at International Quarter London more enjoyable, active, and convenient with services and enriching experiences.”

“In addition to the huge benefits for tenants and occupiers, our platform will also enable Lendlease to support local retailers and service providers, providing them with the ability to promote themselves to tenants and residents at IQL - helping businesses to sustain the business community in the area.”

- Ends -

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Expanded Notes

About the Life at IQL Platform

The Life at IQL Platform consists of three components:

  1. Community Portal - a full featured web app, built on Equiem’s proprietary platform, branded and customised for IQL. Provides access to news, events, local area information, wellness programs, convenient services, competitions, deals and offers

2. Community Manager - providing customer service, day-to-day management of the Life at IQL platform, event organisation

3. Engagement Program - tailor made for the tenants, a timetabled program of activations, services, events, and other content,  including a dedicated wellness program, designed to engage with companies and their employees

About International Quarter London

At the heart of thriving Stratford and forming a gateway to the Queen Elizabeth Olympic Park, the development will offer a whole new working environment for London, giving employees access to transport, parklands, premium shopping and local housing.

The £2.4 billion project will deliver four million sq. ft. (372,000 sqm) of Grade ‘A’ office accommodation, 333 new residential units and community facilities within a 22 acre site. Over 25,000 people will work at International Quarter when complete.

For the commercial and residential stages, Lendlease and LCR have brought together an international team of designers including award-winning Rogers Stirk Harbour + Partners and Vogt Landscape Architects.

About Lendlease

Lendlease is a leading international property and infrastructure group. In the UK, it is the only fully integrated retail, residential and commercial provider delivering end-to-end property solutions. The company has core capabilities in development, investment management, construction, asset and property management.

Lendlease is behind some of London’s largest and most exciting mixed-use regeneration projects such as Elephant Park and International Quarter London. Lendlease is listed on the Australian Securities Exchange and operates in four key regions – Australia, Asia, Americas and Europe. The group has more than 12,600 employees worldwide.

A leader in sustainable urban regeneration, Lendlease is also developing Barangaroo South in Sydney, which will be the greenest and most advanced, carbon-neutral financial district in Australia.

About Equiem  

Equiem is a global property technology and services company on a mission to change the world one square foot at a time.

Equiem works with the world's leading property owners to "breathe life into buildings", transforming them from mere brick & mortar structures to bustling communities with services and experiences that enrich occupant's lives.

A Deloitte Tech Fast 500 (APAC) 2016 company, Equiem manages the tenant engagement platforms of 10 of the 11 largest Australian property landlords, with its technology, services and staff deployed at over 100 buildings, or 50 million square feet of property - including mixed-use, retail and residential projects.

In 2017, following two successful capital raises, Equiem is rapidly scaling globally into the United Kingdom and United States.

Contact details:

Lendlease

Press contact: Harriet Sutton, Communications Manager, harriet.sutton@lendlease.com  +44(0)7841 476673

Equiem

General enquiries: Bronny Wilson, General Manager (UK) - bronny.wilson@equiem.com.au +44 (0) 7555348761

Press contact: Andrew Barber - andrew@netyield.co.uk +44 (0) 7989 553 903

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