First of all, can you tell us a little about your role at Equiem as CTO?
Well, Equiem has always been a company that has understood that it's all about the people – the customer, the client, the user. I'm really honored to be part of such an amazing team that has achieved so much in such a short time. As we continue to grow at breakneck pace, my role as CTO is to ensure our approach towards software development is always outcome-focused: that our technology strategy is solving problems, alleviating pain points, and that our product is creating serious value for our market now and into the future.
How did you first come across Equiem? Tell us about your journey.
I first came across Equiem through my previous work at 120 Collins Street, Melbourne, where we had developed a range of web applications and tools to streamline emergency planning and response, engage stakeholders in facilities. Sounds quite boring, I know, but you can't imagine how important this stuff is! When I first saw the Equiem tenant engagement model I realised they had managed to create a product that could not only enable facilities management – it could also get people engaged and excited about the place they worked in everyday.
Let’s talk about technology - naturally. It’s moving at an incredible pace. Startups are popping up left and right and it seems like every major industry and niches within them is being disrupted every day. What are your thoughts on the tech climate - are we experiencing a golden age? What trends are you most excited about?
I think we are living in an extraordinary time. I've been working with communications technology since the early days of the web when I had my first startup in 1996; although, I don't think they were called startups then! I think the capability and capacity of smart devices – tablets, phones, wearable – offers us incredible opportunities to solve problems and minimise waste like never before.
What products – apps, tools, hardware – can’t you live without?
My iPhone - I'm writing this on it now. I'm a content junkie, the Equiem Portal at Rialto (once you get desk delivery you can never go back), Facebook and Messenger, LinkedIn, Gmail, Google Apps, Google Maps, the new Apple news app, realestate.com.au, Wotif, Magic Seaweed, Prosurf, Weather and Pocket Weather, plus of course my light and powerful MacBook Air, and you can't beat Google Chrome.
Jobs, Elon Musk, Bezos – who’s your personal tech hero?
I'm a Gates and Jobs fan - call me old school, but these guys set the foundation with Apple and Microsoft.
Moving on to software development. Developing a product as complex as the Equiem Portal must be balancing act. How do you prioritise feature development?
Understanding our customers and user types - aligning clients and customers with our business outcomes. It's really about empathising with our users. Putting ourselves in their shoes. At the end of the day, people care more about their own problems than they care about a product. We're about giving them solutions.
You’re very much into lean methodology. What does being “lean” mean for Equiem?
The customer development approach and lean methodologies is about better understanding our customers and solving real world problems.
In three words, describe the characteristics of a great product.
Community, capability and capacity.
Lastly, let’s talk about the future. Property management is at a crossroads. Managers are wanting to shift away from their archaic systems to more modern solutions. In Equiem’s case, there wasn’t anything like the platform when it started. Today, the Portal is a vital part of every tenant engagement strategy. What’s your take on the current state of property management technology?
My take is that it's about time! I've worked in property management for a long time, and I think that the move away from engineering based solutions to using technology to improve the customer experience is the only way forward. We've created opportunities for property managers and building owners to make better business decisions based on data, automate and improve their systems and processes, and genuinely engage with their tenants. Not having a platform that does all of this and plenty more simply means you're going to be left behind.
Where are we headed? What does the building of the future look like to you? How does Equiem fit in?
We are always looking at better ways to interface with the built environment, smarter buildings, smarter cities, better work-life integration and a strong focus on health and wellness. We're also all about space. How it functions, what the people using the space need, how it can be managed, optimised and of course, enjoyed.
Thank you! Please check your email to confirm.
Something's not right - please try again.
Equiem, Australia’s pre-eminent provider of digital tenancy platforms for the office building sector, is significantly expanding its presence in the retail market following an agreement with QIC to install its tenant portal across QIC’s nine major retail centres.
Investa Office Management (‘Investa’) has partnered with Proptech specialist Equiem to deliver a tenant engagement program nationally, expanding its role as an office manager and paving the way for a more connected and convenient workplace for the thousands who work in Investa buildings.
We’re delighted to present the newest addition to Equiem’s family, Natalie Clark! As Senior Platform Performance Manager, Natalie ensures our customers are satisfied with their experience in their buildings, which suit their workplace environment along with offer a sense of community to improve work/life balance.
Equiem now has a 10-desk private office in the newly opened WeWork 5 Martin Place, one of the only two WeWork locations so far in Australia. WeWork, a “platform for creators”, provides beautiful, collaborative workspaces with a big focus on fostering an active community - making it a perfect new home for our Sydney team.
For Equiem, fostering a diverse environment was never about being a ‘good corporate citizen.’ It was about gathering together the brightest, best and most passionate regardless of gender, sexual orientation or nationality.
Having a vibrant, engaged community in your building is important, as engaged tenants are more likely to stay and recommend your building to others. Building a community, however, doesn’t happen overnight. Learn the fundamental steps to engaging tenants in our guide.
All around the globe, technology is becoming more than just a tool that connects people - it's adding new levels of convenience and amenity to people's lives. It's more than just a network - it's a service provider. The big companies are finally catching up to the idea that the…
In 2014 we published over 4000 news posts and 6000 event posts. We also sent out over 680 newsletters. If content is king, going from three Equiem Portals to 20 in less than a year truly ended up in an epic Game of Thrones-like bloody battle. But, as in all…
As a company, Equiem provides various services - we activate buildings with an expert team of content creators and editors; we source retailers and manage the Portal Store; we work with our clients to help them help us shape our product and use our services; we run around telling people…
Bringing health and wellness into the workplace At Equiem Engage, what drives us is enriching the lives of tenants, solving their problems; being useful. We treat it as a privilege to be able to engage directly with thousands of these hard-working people every day.