The move involves the use of Equiem’s technology platform and staffing solutions with Investa’s existing tenant engagement capabilities. Equiem believes partnering with Investa will further its mission to transform office buildings into engaged communities that improves the work-day experience of Australians both professionally and socially.
Equiem CEO Gabrielle McMillan says: “The Investa agreement is a great validation of what our platform can offer. Investa realise that technology can be used to enhance the customer experience, both for tenants and their employees, and as such is a key strategy in allowing them to differentiate their offering from their competitors.
“By providing real-time, online communication between tenants, building management, service providers, retailers and any other related parties, they are taking the office experience to a new level. It effectively transforms a commercial building into a community, and by doing so becomes a critical part of the value proposition that office building owners and managers can offer to retain tenants.
“Building owners are adapting from selling space to selling an experience. To retain talent and tenants, building owners and employers alike need to create workplaces where people want to be and where people can do their best work.”
In its six-year history, Equiem has emerged as the dominant player in the Australian market, with its technology now in place in over 100 buildings or about 4.1 million square metres of office and retail space, or approximately 25% of the A grade commercial office space market.
The Equiem-Investa partnership will deliver INSITE, a digital platform that combines Equiem’s market leading online portal with time saving services and in-building events, retail offers and local news. The platform enables easy communication and interaction between tenants and Investa staff, and among the tenants themselves.
The launch of INSITE follows an initial pilot, where Investa trialled a range of services and experiences to determine what tenants were most interested in and how this varied across location, building size, grade and tenant mix.
Investa Group Executive - Real Estate Services & Business Operations, Sally Franklin, said: “We have dedicated teams for each building, with many teams located on site, so we’re able to fully leverage INSITE.
“We know our tenants well and are consistently in contact, so we’re able to actively seek feedback and really use the program to build strong long term relationships with our tenants.
“With a potential audience of 100,000 working in Investa buildings nationally, we believe this program allows us to uniquely meet the needs of an increasingly sophisticated workforce who want more from their employers than just their day job.”
The services range from dry-cleaning and tailoring through to bike repairs and a concierge service in selected buildings. The portal can also distribute special offers or local news and events and place orders for coffee, gifts, tickets, flowers and more.
Investa has found that the events component was a key driver for new registrations and engagement with the portal, with sustainability, health and wellbeing themed events attracting more than 300 guests in some buildings.
Thank you! Please check your email to confirm.
Something's not right - please try again.
An exploration of why building managers should be garnering data about their building community if they want to please their current (and attractive prospective) tenants: including what you could learn from this data, and how to capture it with innovative technology and communication strategies.
Exploring the evolution of co-working in the 21st century, and how Equiem can help enable co-working through online skillshare, networking and transforming empty rooms into truly collaborative co-working spaces in your building.
Salta Properties’ business precinct in Melbourne’s Mulgrave, Nexus Corporate, will offer property management platform Equiem to its tenants, making it the first ever business precinct in Australia to adopt the software.
Equiem, Australia’s pre-eminent provider of digital tenancy platforms for the office building sector, is significantly expanding its presence in the retail market following an agreement with QIC to install its tenant portal across QIC’s nine major retail centres.
We’re delighted to present the newest addition to Equiem’s family, Natalie Clark! As Senior Platform Performance Manager, Natalie ensures our customers are satisfied with their experience in their buildings, which suit their workplace environment along with offer a sense of community to improve work/life balance.
Equiem now has a 10-desk private office in the newly opened WeWork 5 Martin Place, one of the only two WeWork locations so far in Australia. WeWork, a “platform for creators”, provides beautiful, collaborative workspaces with a big focus on fostering an active community - making it a perfect new home for our Sydney team.
For Equiem, fostering a diverse environment was never about being a ‘good corporate citizen.’ It was about gathering together the brightest, best and most passionate regardless of gender, sexual orientation or nationality.
Having a vibrant, engaged community in your building is important, as engaged tenants are more likely to stay and recommend your building to others. Building a community, however, doesn’t happen overnight. Learn the fundamental steps to engaging tenants in our guide.
All around the globe, technology is becoming more than just a tool that connects people - it's adding new levels of convenience and amenity to people's lives. It's more than just a network - it's a service provider. The big companies are finally catching up to the idea that the…
In 2014 we published over 4000 news posts and 6000 event posts. We also sent out over 680 newsletters. If content is king, going from three Equiem Portals to 20 in less than a year truly ended up in an epic Game of Thrones-like bloody battle. But, as in all…
As a company, Equiem provides various services - we activate buildings with an expert team of content creators and editors; we source retailers and manage the Portal Store; we work with our clients to help them help us shape our product and use our services; we run around telling people…
Bringing health and wellness into the workplace At Equiem Engage, what drives us is enriching the lives of tenants, solving their problems; being useful. We treat it as a privilege to be able to engage directly with thousands of these hard-working people every day.