Welcome to Equiem, Natalie! We’re thrilled to have you, how are you? How has your first few days at Equiem been?
I’m very well, thank you for asking!
I have had a wonderful introduction to the Equiem vibe and culture over the past number of days, including some valued time down in the Melbourne office. I’m very excited and motivated to be on board with such a wonderful and friendly team!
Tell us a little bit about yourself - what was your journey prior to joining us? How did you come across Equiem?
My journey in property started some 6 years ago when I joined CBRE to work within the Sydney CBD portfolio. From there I had the opportunity throughout my time with them to work in various roles such as National Facilities Coordinator, Facility Manager and Client Services Manager of Australia Square.
Looking for a new challenge, I furthered my knowledge and experience within Property Management and soon took on a role with DEXUS Property Group as an Assistant Property Manager.
Thanks to good old networking, I met Joe Stokes who I had previously worked with on a project to roll out an OH&S online system across our National portfolio. He was kind enough to offer me this wonderful opportunity to which I have now joined the Equi-family.
Congratulations on your new role, tell us - what is a day in the life of a Senior Platform Performance Manager? What are your goals and objectives?
From what I have learnt so far, I believe there is a responsibility to coach, mentor and support our site teams. Be the person to help guide them and help bring their ideas to life.
Although, my main focus in this role is to be on the front line and manage our clients, ensuring our values, brand and technology are being delivered to the highest of quality.
But, our main objective as a team is of course, our customers. We want to create an experience for them within their building, custom made to suite their environment, whilst establishing a community vibe in order to improve their work/life balance.
What are key issues property managers are facing today? How does our technology and staff help to address them?
Tenant Retention. How can the asset lower the risk of tenants leaving prior to their lease expiry?
I believe that Equiem has created a very important tool that will drive this. Obtaining tenant information through surveys, interviews, competitions and asking the important question - what does the customer really want? If we know this, apply a strategy, we create an environment that becomes very difficult for them to want to leave. A friendly, welcoming smile as you enter the building to start your day, fitness classes reducing your staff stress levels, even coffee delivered right to your door. Today, people are becoming more and more time poor, Equiem provides a tool and/or personal resource that can put time back into your day.
Looking towards the future, what are you most looking to accomplishing rest of the year and beyond?
Settle into my new role and hope to provide some insight to those who may be curious of the property world.
My short term and continuous goal would be to work on and accomplish great relationships with my clients. Find out the clients and customers needs.
Getting to know my new Equi-family of course!
Let’s finish up with five rapid fire questions:
Thank you! Please check your email to confirm.
Something's not right - please try again.
Equiem, Australia’s pre-eminent provider of digital tenancy platforms for the office building sector, is significantly expanding its presence in the retail market following an agreement with QIC to install its tenant portal across QIC’s nine major retail centres.
Investa Office Management (‘Investa’) has partnered with Proptech specialist Equiem to deliver a tenant engagement program nationally, expanding its role as an office manager and paving the way for a more connected and convenient workplace for the thousands who work in Investa buildings.
Equiem now has a 10-desk private office in the newly opened WeWork 5 Martin Place, one of the only two WeWork locations so far in Australia. WeWork, a “platform for creators”, provides beautiful, collaborative workspaces with a big focus on fostering an active community - making it a perfect new home for our Sydney team.
For Equiem, fostering a diverse environment was never about being a ‘good corporate citizen.’ It was about gathering together the brightest, best and most passionate regardless of gender, sexual orientation or nationality.
Having a vibrant, engaged community in your building is important, as engaged tenants are more likely to stay and recommend your building to others. Building a community, however, doesn’t happen overnight. Learn the fundamental steps to engaging tenants in our guide.
All around the globe, technology is becoming more than just a tool that connects people - it's adding new levels of convenience and amenity to people's lives. It's more than just a network - it's a service provider. The big companies are finally catching up to the idea that the…
In 2014 we published over 4000 news posts and 6000 event posts. We also sent out over 680 newsletters. If content is king, going from three Equiem Portals to 20 in less than a year truly ended up in an epic Game of Thrones-like bloody battle. But, as in all…
As a company, Equiem provides various services - we activate buildings with an expert team of content creators and editors; we source retailers and manage the Portal Store; we work with our clients to help them help us shape our product and use our services; we run around telling people…
Bringing health and wellness into the workplace At Equiem Engage, what drives us is enriching the lives of tenants, solving their problems; being useful. We treat it as a privilege to be able to engage directly with thousands of these hard-working people every day.